Last updated: 2026-05-14
These Terms govern your access to and use of LocalWorks — the software, websites, mobile apps, APIs, and services we offer under the LocalWorks name (collectively, the “Service”). By creating an account or using the Service you (the “Operator”) agree to these Terms. If you don't agree, don't use the Service.
LocalWorks is operated by LocalWorks LLC (“LocalWorks,” “we,” “us”).
You must be at least 18 years old and authorized to bind your business to enter these Terms. You agree to provide accurate information and to keep your login credentials secure. You are responsible for activity under your account.
LocalWorks is offered on subscription plans described on our pricing page. Trial periods, founder pricing, and other promotional offers are available on the terms posted at the time you signed up. Subscriptions renew automatically until canceled. You can cancel from your account at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
We may change pricing on prospective renewals with at least thirty (30) days' notice. Founder-tier rate locks described at signup remain in effect under their stated terms.
Payments are processed by Stripe. By providing payment information, you authorize us (and Stripe) to charge the applicable fees. If a payment fails, we may suspend the Service until you resolve the issue.
You own your data.The customer records, appointments, invoices, photos, and other content you upload or generate through the Service (“Operator Data”) belong to you. We act as a processor of Operator Data on your behalf, as further described in our Privacy Policy.
You grant LocalWorks a limited license to host, transmit, and process Operator Data solely to (a) provide the Service to you and (b) improve, maintain, and develop the Service in aggregated and/or de-identified form. This includes using anonymized operational metadata — such as routing patterns, scheduling heuristics, feature-usage signals, error reports, and similar non-personal telemetry — to train, evaluate, and tune product features (including recommendation engines, routing optimization, and usage analytics models). We do not use identifiable customer or operator content to train AI models that are shared across operators or made available to third parties.
You are responsiblefor your customers' consent to receive communications you send through LocalWorks, for the accuracy of your business information, and for compliance with the laws that apply to your business (including TCPA, CAN-SPAM, GDPR, CCPA, and state-specific consumer-protection rules where applicable).
You agree not to:
This section describes the SMS messaging program operated through LocalWorks. It is provided to satisfy U.S. carrier (A2P 10DLC) and TCPA disclosure requirements for recipients of text messages sent through the Service.
LocalWorks provides tools for Operators to send transactional SMS and email to their customers via Twilio and Resend. The Operator is the sender of those messages. Each Operator represents that:
We may suspend SMS/email sending for an account that triggers carrier complaints or appears to violate these requirements.
The Service interoperates with third parties (e.g. Stripe for payments, Twilio for SMS, Resend for email, Google Maps for geocoding and routing, Supabase for hosting, Vercel for delivery). Use of those services is subject to their own terms. We are not responsible for third-party outages, pricing changes, or policy changes outside our control. The current list is in our Privacy Policy and may be updated.
LocalWorks and its licensors own the Service, including all software, trademarks, logos, design, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business during an active subscription. Nothing in these Terms transfers ownership of the Service to you.
If you provide feedback, suggestions, or feature requests, we may use them without obligation to you.
You may close your account at any time from the account settings. We may suspend or terminate your account if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates risk for LocalWorks or other users.
On termination, we will retain your data for at least thirty (30) days so you can come back or export it. After that, we work to remove your data from active systems on written request. Standard database backups containing historical data may persist for additional retention periods set by our infrastructure provider; we will purge data from backups as those backups roll over, or sooner on written request. Operators are responsible for exporting their data before termination. The thirty-day window is provided as a courtesy and is not a substitute for the Operator's own export discipline; if you wait until after termination to request a copy and the window has elapsed, the data may no longer be retrievable. Sections of these Terms that by their nature should survive (data ownership, IP, disclaimers, liability, indemnification, dispute resolution, governing law) survive termination.
We work hard to keep the Service running but cannot guarantee uninterrupted access. The Service is currently in alpha; scheduled maintenance, downtime, and feature changes are expected. We will publish a separate Service Level Agreement for paid plans before general-availability launch.
LocalWorks is not a records-retention or backup service. We maintain operational backups for our own disaster-recovery purposes, but those backups are not designed for Operator self-serve restore. Operators are responsible for maintaining independent backups of critical business information (customer records, appointment history, invoices, photos, etc.). Built-in export tools are provided in the dashboard; use them on a cadence appropriate to your business.
Neither party is liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control. This includes, without limitation: outages, degradations, or policy changes at our subprocessors (including Supabase, Vercel, Stripe, Twilio, Resend, and Google Maps Platform); failures of public internet infrastructure, DNS, telephony, or postal services; power outages; natural disasters; pandemics or public-health emergencies; acts of war, terrorism, civil unrest, or government action; labor disputes; and cyberattacks, denial-of-service events, or other malicious third-party conduct. The affected party will use reasonable efforts to restore performance promptly. If a force-majeure event materially prevents us from providing the Service for more than thirty (30) consecutive days, either party may terminate without penalty.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NEVER LOST.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYROUTE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You will defend, indemnify, and hold harmless LocalWorks and its officers, employees, and agents from and against any claim, demand, liability, or expense (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) Operator Data you uploaded or generated, (c) messages you sent through the Service to your customers, (d) your violation of these Terms or any law, or (e) your violation of a third party's rights.
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent change. For material changes, we will give you at least thirty (30) days' notice by email or through the Service. Continued use of the Service after the effective date means you accept the updated Terms.
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in Denver County, Colorado, and you and LocalWorks consent to the personal jurisdiction of those courts.
Sections previously addressing binding arbitration, class- action waiver, and jury-trial waiver have been removed pending review by counsel and may be reintroduced in a future version of these Terms with notice and a new opt-out window.
Questions about these Terms: hello@localworks.app. Privacy requests: privacy@localworks.app.